Your Success Stories

Our customers are the key to our success. Therefore, we strive to provide the highest level of world class customer service.

But don't take our word for it. Read what our customers say below.

We would love to hear your feedback as well. To give us your feedback, please fill out the form to the right.


We have used NATA Compliance Services for a long time and have always been extremely pleased with the services that we have been provided.  Recently, however, that service went to an entirely different, higher level when I was faced with my very first FAA Drug/Alcohol Program Inspection.

NATACS helped prepare me for the inspection, answering my questions, providing documentation required by the inspectors and giving me guidance on how to make the inspection a successful one.  Specifically, Judy Boyle, was the one that held my hand, guided me through the process and prepared me for the inspection.  The customer service she provided is the best I have ever experienced…..in any industry.  She never tired of my phone calls and e-mails and always responded promptly and patiently…..even when I asked the same question more than once.  Above the outstanding customer service is Judy's overall knowledge of the regulations.  Her advice was spot on.  Without her, I have no doubt that my inspection would not have been nearly so successful.

Judy is a huge asset to NATA CS and NATA CS is a tremendous asset and a great resource for me and my company.

Thank you, Judy, and, thank you, NATA CS, for all you do. It is truly a pleasure to work with you.

Denny Peterson, Human Resource Manager, Truman Arnold Companies

 

This is a note to comment on how fabulous I think all the Staff are that answer the 1-800 number.  I have called many times as a collector and also on behalf of our own clients and I’ve been so pleased with how responsive they are and how professional they deal with each caller. 
 
I was just on the phone with Melanie and she helped me with a password issue and when I had another question about the forms she was very quick to offer assistance when I’m ready to do my first upload.  It was greatly appreciated!
 
Congratulations on a great team!
 
 
Rita Hogan, Customer Support Manager, Flight Safety International

 

I got a gold star from the TSA inspector who inspected our flight school last year, but that's because my company paid me ground time to research AFSP and make a new AFSP student checklist.  Even so, I had one (of 3) AFSP applicants rejected initially due to some of the errors you talk about in the blog.  I just wanted to shoot you an email and say thanks for making the effort to clarify the process for all of us.  I get the impression that there are a lot of the CFIs out there in the small flight schools who haven't got a clue about the AFSP process.  So go ahead and feel good about yourself for helping all us lost boys stay in business and out of the trouble.  

Patrick the CFI 

 

Our relationship with NATACS is an integral part of our organization.  They allow us to concentrate on our core business of charter and aircraft management services with the knowledge that we are in compliance.

We highly recommend their services to any air carrier certificate holder in business today.

Kristina Kushmerek, Vice President, Aircraft Management Group, Inc.

 

I would like to take this opportunity to recount my experience of a drug and alcohol program audit and the invaluable service that NATA Compliance Services and Judy Boyle provided. Upon being notified of the audit I immediately contacted Judy Boyle. Her knowledge and patience in reviewing and planning for every aspect and eventuality of the audit was reassuring.

The audit went fine because Judy had us 100% prepared. In the week before the audit I spoke to Judy numerous times and she was knowledgeable, courteous and professional in every way.

The service Altius Aviation has received from NATACS has been flawless. I would recommend this program to any operator. Their paperwork is very user-friendly and up to date. Anytime I had any question or concerns Judy was available and helpful. Before joining with NATA Compliance Services I was told by several aviation industry contacts that they were the organization that set the highest standards. My experience with them has validated that.

Richard DePalma, Chief Pilot, Altius Aviation, LLC

 

I would like to give a special thanks to Judy Boyle for assisting my company in a last minute audit of our records for an upcoming FAA inspection of drug program. She was able to give me the copies of the records that I did not have current and advice on answering potential questions that the auditor might ask. Her assistance in getting me ready for this audit was outstanding.

During the audit, the questions that were asked were some of the same questions that Judy and I had discussed in my preparation. When the Auditor examined my program manual, he recognized the format and asked who we use to manage our drug program. I responded NATA Compliance Services. The auditor stated, "They run a very good program."

The audit went very smoothly and no discrepancies in our manual or program were found.

NATACS' motto of "One Source... One Stop... One Solution" is spot on. I will always recommend NATA Compliance Services to any company requiring these services.

Daniel SmithD & D Avionics Services, Inc.

 

NATACS helped us to become a stronger organization as they assisted us with our recent FAA audit. The information was clear, correct, and the format of expectations was exactly as described. Having the answers prior to the questions is was priceless.

John St. Germain, Operations Manager, Jackson Hole Aviation

 

As a manager who likes to fly the line, I needed a service that would handle my FAA/DOT compliance needs efficiently and online. NATACS fits the bill 100%. Ongoing improvements and fantastic service really make NATACS great. As I have said many times over the past few years, if everyone I dealt with was as efficient as NATACS, my life would be much easier.

Martin Murat, Assistant Chief Pilot, Western Airways