Our customers are the key to our success. Therefore, we strive to provide the highest level of world class customer service.
But don't take our word for it. Read what our customers say below about the Known Crewmember® program (KCM®).
We would love to hear your feedback as well. To give us your feedback, please fill out the form to the right.
Leave a Testimonial
"The service helps organize busy operators; streamlining a process is always helpful. Michalyn is a phenomenal representative. She was helpful, informative and patient. While educating me on the process, she never once made me feel rushed or that my questions unintelligent. I learned a lot today and I am extremely grateful."
Erin Melder, Vice President
"You guys are the only vendor that answers the phone promptly. You are courteous, professional, and knowledgeable.
Emily and Teresa are two that I've dealt with, and it's been a pleasure working with both."
Chris Hertig, Project Manager
"Michalyn is so helpful, she will stay with you until all your questions have been answered. It's amazing her depth of knowledge and respect to the entire NATA/DASSP system and requirements."
Timothly D. Leslie, Pilot/Security Officer
"Everyone is so incredibly kind and so knowledgeable. I never feel like I'm a burden to anyone, no matter how simple or complex my question is. Michalyn and Dan have always been so, so awesome to me!"
Dani Berkshire Coker, Human Resources
"Emily and Tyler were very informed and helpful in the on-boarding process. Everything my organization needs in one place."
Robin Leabman, Director of Operations,
"Michalyn is without doubt the BEST Customer Service Representative that I have ever had the pleasure of dealing with!!!"
Terry Parsons, Pilot
"Everyone is so quick to help and answer any questions I may have. They also keep me in the loop if they need to look for more information for me, to properly answer my questions. Emily, hands down, has been so amazing. She has walked me through every step of the way during our move to NATACS at the beginning of the year."
Abby Warner, ADPM,
"All of your employees I have worked with over the years have really been top notch and most helpful! Ms. Michelle, however, was EXCELLENT, SUPER HELPFUL, and PROFESSIONAL. This enabled me to rapidly move on to my task at hand!"
Captain Allen Stokley, Manager of Training
"I have to say that using NATACS is the the best decision I have made in starting and running our 135 Dept. Early on Emily and the entire group never got tired of my endless questions! *Not that they showed anyway;-). We use them for EVERYTHING, starting at PRIA, Drug Program, Records Storage, all the way thru Audit Prep and just answering all my questions. I seriously could not do this without them. Even when my rep Emily is busy, I can rely on Claudia, or Dan for immediate help. The service we receive is well worth what we pay and then some!!"
Shellie Foster, Charter Director
"We have used NATA Compliance Services for a long time and have always been extremely pleased with the services that we have been provided. Recently, however, that service went to an entirely different, higher level when I was faced with my very first FAA Drug/Alcohol Program Inspection.
NATACS helped prepare me for the inspection, answering my questions, providing documentation required by the inspectors and giving me guidance on how to make the inspection a successful one. Specifically, Judy Boyle, was the one that held my hand, guided me through the process and prepared me for the inspection. The customer service she provided is the best I have ever experienced…..in any industry. She never tired of my phone calls and e-mails and always responded promptly and patiently…..even when I asked the same question more than once. Above the outstanding customer service is Judy's overall knowledge of the regulations. Her advice was spot on. Without her, I have no doubt that my inspection would not have been nearly so successful.
Judy is a huge asset to NATACS and NATACS is a tremendous asset and a great resource for me and my company.
Thank you, Judy, and, thank you, NATACS, for all you do. It is truly a pleasure to work with you."
Denny Peterson,Human Resource Manager
"This is a note to comment on how fabulous I think all the Staff are that answer the 1-800 number. I have called many times as a collector and also on behalf of our own clients and I’ve been so pleased with how responsive they are and how professional they deal with each caller.
I was just on the phone with Melanie and she helped me with a password issue and when I had another question about the forms she was very quick to offer assistance when I’m ready to do my first upload. It was greatly appreciated!
Congratulations on a great team!"
Rita Hogan,Customer Support Manager
"I got a gold star from the TSA inspector who inspected our flight school last year, but that's because my company paid me ground time to research AFSP and make a new AFSP student checklist. Even so, I had one (of 3) AFSP applicants rejected initially due to some of the errors you talk about in the blog. I just wanted to shoot you an email and say thanks for making the effort to clarify the process for all of us. I get the impression that there are a lot of the CFIs out there in the small flight schools who haven't got a clue about the AFSP process. So go ahead and feel good about yourself for helping all us lost boys stay in business and out of the trouble. "
Patrick, the CFI
"Our relationship with NATACS is an integral part of our organization. They allow us to concentrate on our core business of charter and aircraft management services with the knowledge that we are in compliance.
We highly recommend their services to any air carrier certificate holder in business today."
Kristina Kushmerek, Vice President
"I would like to take this opportunity to recount my experience of a drug and alcohol program audit and the invaluable service that NATA Compliance Services and Judy Boyle provided. Upon being notified of the audit I immediately contacted Judy Boyle. Her knowledge and patience in reviewing and planning for every aspect and eventuality of the audit was reassuring.
The audit went fine because Judy had us 100% prepared. In the week before the audit I spoke to Judy numerous times and she was knowledgeable, courteous and professional in every way.
The service Altius Aviation has received from NATACS has been flawless. I would recommend this program to any operator. Their paperwork is very user-friendly and up to date. Anytime I had any question or concerns Judy was available and helpful. Before joining with NATA Compliance Services I was told by several aviation industry contacts that they were the organization that set the highest standards. My experience with them has validated that."
Richard DePalma, Chief Pilot
"I would like to give a special thanks to Judy Boyle for assisting my company in a last minute audit of our records for an upcoming FAA inspection of drug program. She was able to give me the copies of the records that I did not have current and advice on answering potential questions that the auditor might ask. Her assistance in getting me ready for this audit was outstanding.
During the audit, the questions that were asked were some of the same questions that Judy and I had discussed in my preparation. When the Auditor examined my program manual, he recognized the format and asked who we use to manage our drug program. I responded NATA Compliance Services. The auditor stated, "They run a very good program."
The audit went very smoothly and no discrepancies in our manual or program were found.
NATACS' motto of "One Source... One Stop... One Solution" is spot on. I will always recommend NATA Compliance Services to any company requiring these services."
"NATACS helped us to become a stronger organization as they assisted us with our recent FAA audit. The information was clear, correct, and the format of expectations was exactly as described. Having the answers prior to the questions is was priceless."
John St. Germain, Operations Manager
"As a manager who likes to fly the line, I needed a service that would handle my FAA/DOT compliance needs efficiently and online. NATACS fits the bill 100%. Ongoing improvements and fantastic service really make NATACS great. As I have said many times over the past few years, if everyone I dealt with was as efficient as NATACS, my life would be much easier."
Martin Murat, Assistant Chief Pilot