Q: I am a crewmember that works for a KCM® participating airline. I recently took a leave of absence from my airline, am I eligible to use KCM® while on leave?
A: The Known Crewmember Program® is a risk-based system that enables TSA security officers to positively verify the identity and employment status of authorized crewmembers. However, crewmembers on an extended leave of absence greater than 30 days, to include: disability, Family Medical Leave Act (FMLA), military deployment, voluntary leave of absence, furlough, suspension, termination, retirement, or other leave of absence must be suspended or removed from the KCM® system. Upon returning to work, it is recommended that the crewmember contact their airline management or crew records department to see if your KCM® file has been reactivated. This will ensure your ability to use the KCM® system again.
Q: I have a SSSS on my boarding pass or seat request card, what do I do?
A: Authorized crewmembers traveling with a printed boarding pass or seat request card are subject to the TSA Secure Flight (SF) vetting system the same as passengers. The SF system randomly selects individuals to undergo selectee screening and will identify the printed boarding pass or seat request card with a SSSS. It is suggested that you print your pass prior to entering the sterile area. If your pass has a SSSS printed on it, you must undergo selectee screening at the passenger screening checkpoint. Do not go through KCM®. Once you arrive at the boarding gate and your pass has not been properly marked by the TSA, you will be sent back to the passenger screening checkpoint for proper screening.
Q: Does using KCM® preclude any chance that I may be selected for additional screening after I successfully transit an access point and proceed into the sterile area of an airport?
A: No. All air carrier employees are subject to TSA screening practices conducted within sterile areas, which include roving screening teams and/or random gate screening. KCM® does not exempt a crewmember from complying with these additional screening techniques.
Q: What should I do if the TSA cannot validate my identity and employment status at the KCM® access point?
A: If the TSA cannot confirm your identity or current employment status at the KCM® access point, you will be directed to the passenger-screening checkpoint in order to access the sterile area. Please follow TSA instructions and do not attempt to resolve the issue with transportation security officers, as they are unable to rectify system failures or denials. A KCM® denial could result from a database error that is nonspecific to you, or it might involve a miscommunication with your air carrier. If you believe that a KCM® denial occurred relative to your employment status, please enter the sterile area as directed via the passenger-screening checkpoint and, when time permits, ask your airline supervisor for assistance in rectifying the situation with your carrier.
Q: Can a crewmember individually join KCM® if their airline does not participate in the program?
A: No. The KCM® system uses a secure connection to communicate with the participating airline’s crewmember database to determine the eligibility and employment status of the crewmember.
Q: How is the KCM® barcode card used?
A: The KCM® barcode card is used to expedite the crewmember verification process at the KCM® access points.
Q: What if I have not received a KCM® barcode card from my participating airline?
A: You may still utilize all of the active KCM® access points without a card. This includes crewmembers that may have a KCM® barcode card that does not function properly at the time of scanning. The Transportation Security Officers will manually input your information into the KCM® system if you do not have a functioning barcode card.
Q: My airline is participating in the KCM® program; where can I get a KCM® barcode card?
A: A crewmember will be issued a KCM® barcode card from their participating airline management staff. Once you receive the barcode card, follow the instructions on the back to register it into the KCM® system. Once registered, you may begin using the barcode card at any active KCM® access point. Again, you must present your airline ID as well as a US government-issued photo ID to utilize the KCM® access points.
Q: Difficulties with KCM® Account Activation or Barcode Card Registration?
A: Airlines for America (A4A) has received some reports of crewmembers experiencing technical difficulties while trying to activate a KCM® account or register a KCM® barcode card on the www.mykcmsupport.com website. Some crewmembers with an AOL or EarthLink e-mail account are reporting issues related to the spam blocker these Internet Service Providers (ISPs) use. Crewmembers that experience technical difficulties, while either activating an account or registering a KCM® barcode card should contact the KCM® service provider directly at firstname.lastname@example.org.
Q: Are temporary government-issued photo IDs allowed?
A: No. The TSA Special Screening Procedures (SSP) for KCM® do not allow crewmembers to use a temporary government issued photo ID for access into the airport sterile area through a KCM® access point. If you have been issued a temporary government issued photo ID and it is your only form of government issued identification, proceed to the passenger screening checkpoint or employee screening location to access the airport sterile area.
Q: What should I do if I encounter a TSA screening officer who does not seem to be applying the KCM requirements correctly?
A: You should remain calm and ask to speak to a Lead or Supervisory Transportation Security Officer (LTSO or STSO) to the discrepancy. If you continue to feel that operational procedures are not being followed correctly, please reach out to your airline management, for assistance in clarifying the issue.